Refund policy
At Handicraft Heaven, we want you to feel confident in every purchase.
Returns
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it (unworn/unused, with tags, in original packaging).
- Accompanied by a receipt or proof of purchase.
To start a return, please email us at info@handicraftheaven.com. If your return is approved, we’ll send you a prepaid return label and instructions on how to send back your package.
Items sent back without approval will not be accepted.
Damages & Issues
Please inspect your order upon delivery and contact us right away if the item is defective, damaged, or incorrect, so we can make it right.
Non-Returnable Items
We cannot accept returns on:
- Sale items
- Gift cards
Exchanges
The fastest way to exchange is to return the item and place a new order once your return is accepted.
For exchanges:
- There is no cost for the replacement product, but shipping charges may apply.
Refunds
Once we receive and inspect your return, we’ll notify you of approval. If approved, your refund will be processed to your original payment method within 10 business days.
If it’s been more than 15 business days since your refund was approved, please contact us at info@handicraftheaven.com.